Refund policy

Our 100-day money-back guarantee

Give your routine time to settle in. If you are not happy with your MiluPets purchase, contact us within 100 days of delivery to request a refund.

How to request a refund

Email trymilu@support.com with your order number and the email address used at checkout. Tell us how we can help. Our team will confirm your order and explain the next steps.

Please contact us before sending products back. If a return is needed, we will provide the appropriate return instructions and address. Do not send items to an address printed on the parcel without checking with us first.

Damaged, incorrect or missing items

Please contact us as soon as you notice a problem. Include your order number and, where relevant, photos of the item and packaging so we can investigate and arrange a suitable resolution.

Refunds

We will email you when your refund has been processed. Refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the credit.

Changes & cancellations

If you need to change or cancel an order, contact us promptly. We will check its status; we may be unable to make changes after dispatch.

Contact us

trymilu@support.com
Monday–Friday. We reply within 24 hours on weekdays.

This guarantee is in addition to, and does not limit, any rights you have under applicable consumer law.