Terms of service

Welcome to MiluPets

These terms describe the use of the MiluPets online store and purchases made through it. Please read them together with our Privacy Policy, Shipping Policy and Refund Policy.

Using our store

Please use our website lawfully and provide accurate contact, payment and shipping information. Do not misuse the website, interfere with its operation, or attempt to access information or systems without permission.

Products & orders

Product details, bundle contents and prices are shown on the relevant product page. Please review these details and your checkout total before ordering. Images are illustrative; packaging and screen colors may vary.

Orders are subject to payment verification and product availability. If we cannot fulfil your order, or find an error affecting it, we will contact you to explain the available options. Any payment for an order we cancel will be refunded.

Prices & payment

The currency, product price, available shipping charges and applicable taxes are displayed during checkout. Prices and offers may change for future purchases. Payment is processed through the payment options offered at checkout.

Delivery, changes & refunds

Delivery details are covered by our Shipping Policy. To request an order change, contact us promptly; changes may not be possible after dispatch. Our 100-day money-back guarantee and refund process are described in our Refund Policy.

Product care

Use products as directed on their packaging and keep them out of reach of children. Our website describes everyday pet-care products and is not a substitute for advice from your veterinarian.

Website content & third-party services

MiluPets branding and original website content may not be copied or used commercially without permission. Our store is hosted by Shopify. We may link to or use other services, including 17TRACK for shipment tracking. Those services operate under their own terms and privacy practices.

Privacy

Our Privacy Policy explains how personal information is handled when you browse, place an order or contact us.

Your rights & updates

Nothing in these terms limits rights or remedies that cannot be excluded under applicable consumer law. We may update these terms for future use of the store; the version applicable when you place an order will govern that purchase.